Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.   

All candidates must be based in Brisbane or willing to relocate.  

What you’ll be doing:  

The objective of the Operations Systems Specialist role within the Airline Operations Technology team is to work collaboratively with Virgin Australia’s Workforce Planning and Crew Tracking teams to improve systems that support them in achieving their business objectives. In doing so, the Operations Systems Specialist will work closely with their business customers and other technology teams to support innovative outcomes that help the Workforce Planning and Crew Tracking teams maintain compliance and improve operational efficiency. 

The objective of the Airline Operations Technology team is to partner closely with our customers in achieving their goals in safety, compliance and efficiency; using innovative systems, solutions and specialist advice. 

You’ll be great in this role if you have:  

• Bachelor’s degree in information management, Business Management or related field, or equivalent professional experience 

• 3-5 years’ (or more) experience as a System Analyst, Business Analyst or Subject Matter Expert. 

• Experience and functional expertise in airline rostering systems (AirCrews, IBS Pairings/PBS) or other operational systems 

• Demonstrated skills in gathering business requirements, problem solving, identifying and assessing solutions 

• Experience in system configuration, maintenance and support 

• Experience in system test case development and testing 

• Ability to build strong working relationships with key stakeholders, internal and external stakeholders 

• Exposure to project planning and delivery 

• Experience in initiating and driving improvements to process, policy and systems to improve performance 

Desirable but not essential: 

• Previous experience working in a Workforce Planning or Integrated Operations Centre related position 

• Experience working in a Civil Aviation Safety Authority (CASA) regulated environment 

• Great understanding of Enterprise Agreements and working within their constraints 

What you’ll get from us  

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to)   

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)    

• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs    

• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road    

• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide    

• Cheaper hospitality, retail, technology, beauty and wellness services    

• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health   

• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.    

Equality rules  

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.  

Ready to apply?   

We’re ready to hear from you. Apply now.