Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions. 

Candidates must be Brisbane based or willing to relocate.

What you’ll be doing 

bjective of the Senior Business Analyst role is to support transformational, business as usual and technology delivery activities by eliciting and documenting business requirements in collaboration with business Subject Matter Experts (SMEs). Specifically, you will support the eMRO Project which will see the transition from a legacy on-premises solution to a Vendor hosted cloud solution for our Engineering team.

This will involve drafting test cases and scripts, participating in later stage testing e.g. User Acceptance and Business Verification Testing, supporting development of business cases and strategy documents, and performing analysis of business problems. 

You’ll be great in this role if you... 

• Have relevant qualifications in information systems or equivalent experience
• Bring over 5 years of experience as a Business Analyst, with the ability to design and lead workshops with stakeholders, including creating agendas and setting clear goals
• Are skilled in using Lean Six Sigma to improve processes and increase efficiency
• Have experience in documenting processes, mapping business workflows, and writing clear user stories that help guide projects
• Can effectively analyse business problems, turning them into clear requirements and solutions within airline systems, ensuring they meet project goals
• Understand IT systems architecture, enabling you to integrate and optimise solutions, with detailed specifications gathered from stakeholder workshops
• Have a strong grasp of the project lifecycle, ensuring best practices are followed and that workshops and project milestones are completed on time
• Can build strong relationships with stakeholders, including executive leadership, and engage them effectively during workshops to understand their needs and challenges
• Capable of analysing and documenting user requirements and processes, incorporating workshop outputs, process maps, and data to ensure high-quality, traceable deliverables

Desirable but not essential... 

• Master's degree in IT or Computer Science 
• Previous experience working in aviation 
• 2 – 5 years' experience of leadership experience 
• Understanding of IT security protocols 

What you’ll get from us 

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to): 

• Discounted flights for you and your loved ones (plus $1000 travel credits per year) 
• Flexible and hybrid working, with a mix of working from home and the office 
• ‘Dress for Your Day’ – wear whatever makes you feel great for the type of work you do and the day you have ahead of you 
• One of Brisbane’s most admired office locations, with South Bank train station, a supermarket, pharmacy, lunch options, the Busway nearby, a rooftop restaurant, onsite gym and South Bank across the road 
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide 
• Cheaper hospitality, retail, technology, beauty and wellness services 
• Free counseling and online tools to support your physical, mental, social and financial health. 

When everyone is included, everyone wins 

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTIQ+ community, and anyone else who wants to join us. 

Ready to apply? 

Working at Virgin Australia isn't just a job. It's a passion that becomes part of you. Are you ready to join us? Get ready for a rewarding experience. Apply today.